You’ll receive an assembly manual with a step-by-step guide. To assemble the dumbbells takes about 5 minutes.

We have our big warehouse in the heart and center of European Union, Czech Republic. This way we can ship to almost all countries within the European Union within 3–5 business days. For some countries like Ireland, Spain, Greece, Sweden and Finland the delivery time can be up to 8 business days.

Our prices are in your local currency. Small differences from your bank’s current exchange rate may occur, and we disclaim any responsibility for the amount shown in Euro (€) on your receipt If it does not match the actual amount you pay.

We offer 2 year product warranty and right to complain regarding production errors. We only process complaints if you have a valid receipt of your purchase. You issue a complaint by informing us within a reasonable time after you discovered the defect. You must also explain why you think the product is defect. The warranty does not cover periodic inspections, maintenance, repair, replacement of parts due to normal wear and tear and damage caused to the product through improper use or handling.

Your right of regret is valid for 14 days. To exercise your right, you must give us notice hereof, in your notice you must state that you regret your purchase. Your notice is preferably given to us via e-mail to info@nuoathletics.com. The period, within which you have the right to exercise you right of regret, commences the day you receive your order, or a substantial part of it. To exercise your right to regret, you must maintain the goods in as good condition as we delivered it to you. This implies that the product must be packed in its original wrapping and unused. You may of course examine the product as long as you’re careful. If a product is damaged or lost because of negligence, you lose your right to regret.

Returns are made at your own expense unless the product(s) is defect. Return cost is 60 Euro and will be deducted from the refund. Returns must be sent to us via mail or packages, not by C.O.D. (Cash on delivery). For exchanges we will pay the new shipment from us to you. When you exercise your right you should send the product back to us. If you exercised your right of cancellation we will refund what you paid for the item as soon as or within 30 days from the date we received the goods.

Not retrieved goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.

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